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Kelly Community FCU Mobile

Finance

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COVID-19 related updates for the members of Kelly Community Federal Credit Union.

03/19/20

 


Dear Kelly Community Family and Friends,

As we have watched the news over the past 24 hours, we’ve learned of more and more places that are not allowing walk-in traffic into their businesses in an effort to slow the transmission of the Coronavirus. I’ve asked myself many times, “Is this really needed?” The answer that I have continued to come up with is, “Yes.” We love you, our members and community; and because we love you, we have made the difficult decision to serve you through our digital channels and drive-thru lanes only.

Kelly Community’s branch lobbies will be closed to walk-in traffic until the Center for Disease Control (CDC) and NET Health determine that social distancing is no longer needed, and that person-to-person contact is safe. Once we receive the “all clear” notification, we will resume our normal business operations.

We are here for you.

We are blessed and fortunate that our Board of Directors had the foresight over five years ago to put in place necessary digital infrastructure. This move enables our members to conduct all financial transactions online. Our tellers will continue to support our members through the drive-through lanes at both of our locations and all other personnel will move to our digital branch and be available to members via phone or electronically.

If you are making a deposit or withdrawal from your account, our ATMs are available 24 hours a day and able to process those transactions at your convenience. If you do have a complex transaction, we ask that you call us first and allow us to work with you in advance in order to keep the flow of traffic through in our drive-through lanes moving in a timely manner.

Our commitment is to continue to provide you with the same great service that you have received for over 50 years. We are just doing it differently than it has been done in the past. Our staff is still busy and working in all of our locations, practicing social distancing while processing loans, taking applications, and doing transactions. As we transition to this new and unprecedented operational paradigm, we thank you in advance for your patience as we endeavor to continue to deliver the service you expect and deserve.

Please know that I and my family are praying for our members, our staff and our community as we move forward in these evolving circumstances. May God bless each of you.

Michelle Small
CEO
Kelly Community Federal Credit Union

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

 

03/12/20

At Kelly Community Federal Credit Union, the health, safety, and well-being of our members, employees, and community is our primary focus. Amid growing concerns, Kelly Community is closely monitoring local conditions and reports regarding the Coronavirus COVID-19. We understand the concern and uncertainty that is being experienced at this time by those around us and are committed to proactively responding to the needs of our members and staff as the situation continues to develop.

As always, we are here to serve you and strongly encourage you to use our digital tools and resources for self-service banking and 24/7 access to your accounts. Online Banking and our Mobile App are always open and provided for your banking convenience. With our digital features, you can view transactions, check balances, make payments, deposit checks, find an ATM and more. We’ve made numerous enhancements to our digital services over the past two years that makes it easier than ever to manage your account. If you need to enroll and setup online access, please call us at (903) 597-7291 to start the process and one of our Kelly Community Representatives will be glad to assist you.

Additionally, we know that many of our members and members of our community may find themselves facing financial difficulties during the foreseeable future. As always, Kelly Community is here to help. If you find that you are financially impacted by COVID-19, please reach out to us to discuss how we might be a help to you during this time.

If you visit our branches, please know that our employees are available to serve you. We have implemented additional daily cleaning procedures and have educated all of our staff on the recommended best practices being encouraged by the CDC. We are continuing to monitor the situation and its effects on East Texas and will post updates as needed on this page.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

4 Comments

  • Ed Walker

    I reached out for a loan .I know that I am already experienceng a reduction in my work hours that I depend on to pay my bills. I was given an option to combine two of my credit card bills which would cost me more than I am paying now.. I don’t believe you heard me when I said I needed Help. I know that It is my fault that I have these bills .I have been a member for a very long time . So I don’t believe what you are saying in this letter. I believe that lying is getting to be a way of life for business like the credit union and other banks or any business . This may be the comment you wanted but it is what you are getting from me. Thanks for nothing Ed Walker

    • Posted by: Rae Oakes

      Thank you for your comment Mr. Walker. We are looking into your application and our VP of Lending will be contacting you regarding your concerns. Please know that we do value our members and make lending decisions based upon the best interests of all of our members, and the credit union as a whole, following federally recommended guidelines for lending practices.

  • Yvonne James

    Is there any help where you will waive any $30 draft fees and allow a deferment of your mortgage for couple of months during this trying time to assist your customers.

    • Posted by: Rae Oakes

      Hi Yvonne, we are happy to assist you in getting the information that you need to make the financial decisions that are needed to help during this current time we’re facing. Due to your privacy rights, we are not able to answer your questions via this platform. Please call us directly and speak to one of our Financial Services Officers and they will gladly visit with you about your options with Kelly Community. You can reach us at 903-597-7291. Thank you for reaching out to us and we’re looking forward to hearing from you soon!

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Kelly Community Will Be Closed for Veterans Day

Kelly Community will be closed on Wednesday, November 11th in observance of Veterans Day. The credit union will resume normal business hours on Thursday, September 12th. Please join us in honoring all those who have served in our armed forces on behalf of our country to ensure our freedom.