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Kelly Community FCU Mobile

Finance

Free - On the App Store

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Kelly Community FCU Mobile

Finance

Free - On the App Store

Get started with Google Pay

Pay for purchases in apps and at more than 1 million U.S. locations directly from your Android™ mobile device. Google Pay™ lets you use your Kelly Community debit cards without...

Make shopping simple with your Android device.

Pay for purchases in apps and at more than 1 million U.S. locations directly from your Android™ mobile device. Google Pay™ lets you use your Kelly Community debit cards without even taking them out of your wallet, while making every transaction more secure.

To use Google Pay in a store, just:

  • Unlock your mobile device.
  • Hold it near the contactless terminal.
  • Quickly receive a notification and receipt with transaction details.

 

 

More Information

Google Pay adds extra protection to your purchases.

  • Your actual credit or debit card number isn’t sent with your payment.
  • A digital account number keeps your card details safe.
  • Online Android Device Manager lets you lock a lost phone from anywhere, set a new password or wipe your personal details.

 

Download the free app at Google Play™. It’s compatible with devices using Android 4.4 (KitKat) or higher, and which support NFC (Near Field Communication) and HCE (Host Card Emulation).

Questions? Contact us at cuinfo@kellycommunity.org.

Google Pay Frequently Asked Questions

Questions and answers to help you get started with Google Pay.

Frequently Asked Questions

  • Do I need to have an active Internet connection for Google Pay to work?

    Google Pay requires an active Internet connection when making purchases. It also requires an active Internet connection when adding or removing a payment card and to download transaction history. You can connect via a Wi-Fi network or using your mobile data connection.

  • Can I see my recent transactions in Google Pay?

    You’ll find a list of recent purchases in your card’s details screen.

    Keep in mind that you’ll still have to show your receipt from the merchant if you ever need proof of purchase, so make sure you keep it for your records.

    To see the details for your Google Pay purchases:

    1. Open the Google Pay app.
    2. Touch the card you used to pay.
    3. Find and select your transaction.
  • Will I continue to earn rewards and benefits from my payments cards when I pay using Google Pay?

    When you make a payment with Google Pay, you will continue to receive the rewards and benefits (such as points or cash back) your physical card provides.

  • Can I use Google Pay internationally?

    Using Google Pay outside the United States is dependent on your credit union’s policies. If you can use your physical card in the country you are visiting, you should be able to use Google Pay to make a payment. If you are attempting to add a card while you are traveling outside the United States, you may be required to contact the credit union.

  • How do I return an item?

    The merchant can process the return like any other return. Some merchants may need to “see” the physical card. You would follow the same steps you used when making the purchase.

  • In case of lost devices, how is Google Pay disabled?

    Google provides a service called Android Device Manager that allows you to find, locate and erase your device if it is lost or stolen. Additionally, you can contact your financial institution for cards added to Google Pay and the FI can disable the card token.

  • How are my privacy and personal information protected?

    Since Google Pay doesn’t store your credit or debit card number on the device, you never reveal your name, card number or security code to merchants.

  • Are my payments safe with Google Pay?

    Yes. When you use Google Pay, your card number isn’t stored on your phone or given to the merchant. A unique toke is created specifically for the device. This token is also sometimes referred to as a virtual account number. You still enjoy all the benefits of your credit or debit card, which includes our Zero Liability policy that protects you from unauthorized purchases. If you ever need to make a return, you might have to provide the last 4 digits of your virtual account number on the card details screen in your Google Pay app.

  • What do I do if I lose the card that I’ve added to Google Pay?

    If your payment card has been lost, misplaced, or stolen, please contact the credit union immediately. Some credit unions will allow you to report the card as lost or stolen via their website, while others require a phone call. Google Pay will show your card to be invalid if you have suspended/frozen your card with the credit union. Newly issued cards will need to be added into Google Pay.

  • What should I do if I have an issue adding a payment card to Google Pay?

    Contact the credit union and verify you are adding an eligible payment card. Some cards from participating credit unions may not be supported in Google Pay. Google Pay also requires an active internet connection when adding a payment card. Verify you are connected to the internet via a Wi-Fi network or using your mobile data connection.

Need help? Contact us

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Disclosures
Android, Google Pay, and the Android Logo are trademarks of Google Inc.